Do I need to empty out my drawers?
If your drawers are filled with anything denser than clothing, we prefer you remove it. Questions to consider are whether the contents inside may break upon shifting if left in the drawers, and whether or not the furniture can handle the extra weight. Dressers are often leaned or flipped on their side for moving with a dolly or to maneuver around tight hallways/doorways. Items can shift, fall out of drawers, or the added weight could cause the drawer tracks to break. All Desk drawers need to be packed in boxes, including lateral filing cabinets. Vertical filing cabinets can remain full.
Can you disassemble and reassemble furniture?
Yes we can. Most typical furniture such as beds, tables, mirror dressers, cribs, we provide at no additional cost. However larger, more complex items such as desk units, home gyms, or playgrounds may incur a small additional cost.
Can you provide protection for floors and doorways?
Yes! We use floor runners and door jamb protectors as long as safety allows it. We also carry Masonite on our trucks as well as felt pads that can be purchased at cost for hardwood floors.
Can you arrange furniture in my new home?
Absolutely. We’ll make sure you’re completely satisfied with your new home’s furniture arrangement before we leave. Before we deliver we typically do a walk-thru with you to show us how you would like your rooms set up. If you can plan this out ahead of time it saves a lot of time and confusion.
What happens if it’s raining?
It is unlikely that it will stop us from completing your move. It may, however, slow us down. All of your furniture remains padded throughout the move, so it offers protection from light rain. If rain gets heavy, we use an additional pad to cover the furniture and boxes as they are transferred from truck to house. We will often assign 1 or 2 workers to stay inside with clean feet while the others work through the rain. If rain gets too strong, we will cease operations until it lightens up.
How can I keep the cost of my move down?
Be ready for the movers. Be organized. Have everything packed properly ahead of time. Keep the area clear of clutter. Make sure the road in front of your house is clear of vehicles so the moving truck has ample room to park properly. Packing your boxes yourself offers a very big savings. Some people choose to pack all the none breakables and only hire us to pack the lamps, dishes, pictures, etc. If moving locally, some people will move the boxes and smaller items themselves, and only hire us to move the large furniture. Disconnecting and reconnecting your appliances yourself will also save you an appliance fee.
Should I tip the movers?
Moving is a service industry, so if you like our service, we encourage you show your appreciation. Our workers are trained to work hard but also care about you and your move. It’s always nice to be appreciated for their efforts.
How do you determine the cost of a move?
There are a lot of factors that can affect the cost of a move., but simply stated, it’s based on the estimated or actual weight of your shipment, and the distance traveled. Other factors such as number of flights of stairs, long carries, elevators, time specific moves, and additional a la carte services will add to the cost of your move.
What forms of payment do you accept?
Cash, Visa, Mastercard, Discover, and Certified Bank Checks are accepted on every move. If moving locally within the state of Florida, personal checks are also accepted.
Why should I store with Golden Movers vs. mini storage?
We’re a one-stop-shop, so storing with us eliminates the hassle of coordinating different companies, payment schedules, locations, insurance, valuation, etc. All padding and protective moving material will stay on your belongings during storage with Golden Movers. If you store your shipment at another location, our padding will be removed upon delivery unless you purchase the materials from us. Delivery out of our own storage is typically cheaper than moving out of an external storage facility because your shipment is already padded and prepped. Having the shipment already at our location also minimizes transportation times. Additionally, when storing with us you have continued liability protection with our company should anything get damaged. If we move you into mini storage, our liability ends as soon as we close that storage unit. Any damage that may have occurred must be identified prior to loading the storage unit.
How do I know I’m getting everything back from storage?
A complete inventory will be recorded prior to loading your shipment with tags and a list of every item that we will be handling; boxes, furniture, etc. You will receive a copy of this inventory. When we deliver your items out of storage, you will be able to personally check off each item as it comes off the truck to ensure you received everything we initially moved.
Will I have recurring access to my items while in storage?
No. Our storage type is classified as “warehouse storage,” which is very different than mini storage. We are not designed for customers to come and go regularly to access their items. If you would like to access your items, we require a scheduled appointment with 48-hour notice and a small fee. It is possible to gain access, but not ideal. If you need regular access to your shipment, mini storage will likely fit your needs better.
How long can I store with Golden Movers?
There is no minimum or maximum time that you must store with us. We are happy to store your items for any amount of time. One week? Sure. Five years? Works for us!
How much do you charge?
Storage charges can be based on several factors: the number of vaults used, the weight of your shipment or the estimated weight when a visual survey is performed. Our pricing structure is very different from mini storages which charge by the square footage of each unit. Note: Auto payment is required to be kept on file, whether that is a credit card or ACH. Charges are run on the first business day of each month. Billing is monthly, not a rolling 30 days.
Are my items insured while in your facility?
Much like mini storages, you are required to get additional coverage to protect your items while in storage. Unlike mini storages, moving companies give valuation, not insurance. The level of valuation coverage you receive for your items depends on the level of coverage you select prior to the move. You have 2 options: (1) the free $0.60 per pound per article legal-liability rate, or (2) Full Value Protection, which is replacement-level coverage with multiple deductible levels to choose from. The coverage you select applies to your items regardless of whether there is minor damage or total loss.
