Frequently Asked Questions

The safest answer is yes. The only exception to this rule is clothing or linens, soft, light non-breakable items. Questions to consider are whether the contents inside may break upon shifting if left in the drawers, and whether or not the furniture can handle the extra weight. Dressers are often leaned or flipped on their side for moving with a dolly or to maneuver around tight hallways/doorways. Items can shift, fall out of drawers, or the added weight could cause the drawer tracks to break. The added weight of just clothing can also add stress to the joints of the dresser and can compromise the strenght of the dresser joints and legs. For this reason, we suggest all drawers be empty. Movers cannot take liability for damage to furniture caused by drawers being full of contents.

Yes we can. Most typical furniture such as beds, table legs, mirrors connected to dressers, etc we provide at no additional cost on standard moves. However larger, more complex items such as desk units, Ikea furniture, Bunk Beds, home gyms, Refridgerator Doors, or playgrounds may incur additional cost. Moving companies are not allowed to disassemble or reassemble cribs. On hourly jobs, this is one area where you can save on time by disassembling furniture before the movers arrive. However, the typical rule for moving companies is they only reassemble furniture that they disassembled.

Yes! We use floor runners and door jamb protectors as long as safety allows it. We also carry Masonite on our trucks to when needed for protecting hardwood floors. We will also place felt pads on the bottom of your furniture at time of delivery, for no additional cost, if you have them available for our movers.

Absolutely. We’ll make sure you’re completely satisfied with your new home’s furniture arrangement before we leave. Before we deliver we typically do a walk-thru with you to show us how you would like your rooms set up. If you can plan this out ahead of time it saves a lot of time and confusion.

It is unlikely that it will stop us from completing your move. It may, however, slow us down. All of your furniture remains padded throughout the move, so it offers protection from light rain. If rain gets heavy, we use an additional pad to cover the furniture and boxes as they are transferred from truck to house. We will often assign 1 or 2 workers to stay inside with clean feet while the others work through the rain. If rain gets too strong, we will cease operations until it lightens up.

There are a number of things you can do to keep the cost down on your relocation, whether that is moving all of the small items yourself and only hiring us to move the large furniture, or doing all of the packing yourself. Packing boxes can be quite expensive so this is one area that you can help reduce your cost. Some people choose to pack all the non-breakables and only hire us to pack the lamps, dishes, TV's, pictures, etc. The valuation coverage you choose for your move is completely up to you and is another area that you can save money. Donating items ahead of time is a way to reduce your moving volume and price. The biggest key is to be ready for the movers! Being organized and prepared are the biggest keys to keeping your cost down on hourly jobs. This includes providing a thorough detailed list of everything you need moved. DO NOT UNDER-ESTIMATE. Have everything packed properly before the movers arrive. Keep the area clear of clutter. Reserve the elevator ahead of time. Make sure the road in front of your house is clear of vehicles so the moving truck has ample room to park properly. Disassembling furniture before the movers arrive will help save on time if your move is priced at a hourlty rate. However, if your move is a binding price, there is no additional charge for basic furniture disassembly.

Absolutely .... IF you feel like they have earned it. Tipping is completely optional and our movers should never ask for tips directly. However, moving is a service industry, so if you like our service and feel like our crew served you with excellence, we encourage you show your appreciation. Our workers are trained to work hard but also care about you and your move. 10-20% of the total bill is the average tip amount to be split among the crew.

There are a lot of factors that can affect the cost of a move., but simply stated, there are 2 general models for pricing in the moving industry. Time based, or service based. Time based moves in their simplest form charge the client for the actual time it takes to move them. This model is used for local moves and primarily for small or mid-size moves. Service based pricing is based on the total scope of work being done and priced accordingly. The estimated weight (size) of your shipment and distance are the main factors. Additonal factors such as number of flight of stairs, long carries, elevators, truck accessibility, time specific moves, or any a-la-carte services like packing, crating, holding, storage, valuation coverage and more factor into the pricing as well.

Options vary between local moves and long distance moves. On local moves within Florida, you can pay with a personal check, Cash, Visa, Mastercard, Discover, American Express and sometimes ACH can be made available. On Long Distance moves, we do not accept personal checks or cash, so the only options available are Certified Bank Check, ACH, or Visa, Mastercard, Discover, or American Express.

We’re a one-stop-shop, so storing with us eliminates the hassle of coordinating different companies, payment schedules, locations, insurance, valuation, etc. All padding and protective moving material will stay on your belongings during storage with Golden Movers. If you store your shipment at another location, our padding will be removed upon delivery unless you purchase the materials from us. Delivery out of our own storage is typically cheaper than moving out of an external storage facility because your shipment is already padded and prepped. Having the shipment already at our location also minimizes transportation times. Additionally, when storing with us you have continued liability protection with our company should anything get damaged. If we move you into mini storage, our liability ends as soon as we close that storage unit. Any damage that may have occurred must be identified prior to loading the storage unit.

A complete inventory will be recorded prior to loading your shipment with tags and a list of every item that we will be handling; boxes, furniture, etc. You will receive a copy of this inventory. When we deliver your items out of storage, you will be able to personally check off each item as it comes off the truck to ensure you received everything we initially moved.

If you would like to access your items, we require a scheduled appointment with 48-hour notice. Our storage type is classified as “warehouse storage,” which is very different than mini storage. We are not designed for customers to come and go regularly to access their items. It is possible to gain access, it just needs to be scheduled. We need to pull your vaults, and unload them for you to access. If you know you MIGHT need access to some items, you can identify those items before the move into storage, and we can tag them and store them seperately so its easy to locate when you need to access them. If you need regular access to your shipment more often than 1x/month, mini storage will likely fit your needs better.

There is no minimum or maximum time that you must store with us. We are happy to store your items for any amount of time. One week? Sure. Five years? Works for us!

Our pricing structure is very different from mini storages which charge by the square footage of each unit. Golden Movers will determine your storage price 1 of 2 ways: the number of vaults and racking space used, or the estimated weight of your shipment. Unlike Mini-storages, we store your shipment in smaller wooden Vaults. You may need 1 or 2 vaults for a small shipment, or you may need 20 vaults for an entire house. We wil only charge you for thr actual space used. If we have an exact list of what we are storing, we can also provide you a flat rate storage price based on that estimated weight. Note: Auto payment is required to be kept on file, whether that is a credit card or ACH. Charges are run on the first business day of each month. Billing is monthly, and we can pro-rate the move-in date as well as the move-out date.

Much like mini storages, you are required to get additional coverage to protect your items while in storage if you want replacement level coverage. Unlike mini storages, moving companies give valuation coverage, not insurance. The level of valuation coverage you receive for your items depends on the level of coverage you select for your move into storage. You have 2 options: (1) the free $0.60 per pound per article legal-liability coverage, or (2) Full Value Protection, which is replacement-level coverage with multiple deductible levels to choose from. The coverage you select applies to your items regardless of whether there is minor damage or total loss.